Frequently Asked Questions
Everything you need to know about our professional smoothing treatments and aftercare products.
Are your Brazilian Blowout products authentic?
Yes, we are an authorized retailer. All products, including our professional solutions and Ionic Bonding Sprays, are 100% authentic and sourced directly from the manufacturer to ensure safety and quality.
How long does shipping take for professional kits?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for salon owners who need their smoothing treatments delivered urgently.
What is your return policy on opened hair care products?
Due to hygiene and safety regulations in the beauty industry, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you ship internationally?
Currently, we only ship within the United States and Canada. Please check our shipping policy page for specific regional restrictions regarding professional-grade chemical solutions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay for larger professional orders.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.